Delivery FAQ

ORDER CUT-OFF TIME & PAYMENT :-

All orders must be placed, processed and paid for by 12.30pm, in order for them to be despatched on that day.

Orders completed after that 12.30pm cut-off point will be allocated to the following day’s despatch schedule.

When you receive the invoice (via email), please check that all the details are correct. (Please note that when ordering, we suggest allowing 10% for customer wastage/cuttings).

DELIVERY TIMES :-

Please note that unless a TIMED DELIVERY is requested, deliveries on this service are made generally ANYTIME BETWEEN 8.30am and 5.30pm.

We deliver your order within 3 working days, and again deliveries are made typically, anytime between 8.30am and 5.30pm, and the courier company will contact you directly to arrange delivery day.

ACCESS ISSUES :-

Please notify us when placing your order if there are any access issues or restrictions at the delivery address/site for your order. (narrow roads, gravel driveways, inclines, tail lift required, etc)

IMPORTANT NOTE: PROCEDURE FOR DAMAGED DELIVERY / DAMAGES IN TRANSIT

Please ensure you, or the third party person receiving the goods, takes notice of the large red label on the goods that requests you inspect them for damage prior to signing for them in good condition.

If a person other than the customer who placed the order is to receive it, it is the responsibility of the person that placed the order to convey the information above.

In the unlikely event that your order was damaged in transit, please note this on the delivery note, by signing for it as “DAMAGED”, and we can then make arrangements to replace the goods. It is also required and helpful to have as much photographic evidence as possible.

Any damages MUST be signed for as “damaged”.

Do not sign “Unchecked”. The delivery driver cannot leave without a signature.

If damages are not stated clearly on the delivery note, and the goods are not signed for as damaged, we reserve the right to refuse any replacements or refunds.

Please note that in order for us to send replacement tiles out, the following must be complied with:-

1. Delivery note must be signed for as “damaged”

2. Notification in writing within 48 hours of the delivery being received.

3. Photos of the damaged tiles, (in crates if applicable) as received by yourself.